HOW TO SHOP & PLACE AN ORDER?
Do I need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for a Tempeste account so that you can start adding your favourite pieces to your wishlist and easily place an order.
I have forgotten my password: what should I do?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive Tempeste email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Subscribe’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.
How do I place an order on your site?
Placing an order is easy at Tempeste. Here’s how:
- Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
- Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
- Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
- Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.
PRODUCT AVAILABILITY & AUTHENTICITY
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.
Are Tempeste items authentic?
Our handpicked offering items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.
How will my order be packaged?
Your order will be carefully packaged by the label you are buying from. Additional branded items such as dust bags will be included if provided by the designer.
SHIPPING & TAXES
How much will I be charged for shipping?
Every Tempeste order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.
When will I receive my item and how can I track delivery?
Once your order details are confirmed and your item has been confirmed 'ready to ship by the designer/vendor', your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method.
We will keep you updated with tracking information and an estimated delivery date. If you ordered from multiple Tempeste partners, please bear in mind that your items will arrive separately.
Will I need to pay taxes?
Tempeste does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.